‘Ambitious’ insurance plan
AMI Insurance hubs are being introduced at select MTF Finance offices in Auckland and Christchurch.
The insurance provider has a new presence in the country’s biggest city with its hub inside MTF Finance’s Mount Eden store opening ahead of a second hub at the latter’s branch in Hornby, Christchurch.
Paula ter Brake, pictured, executive general manager of consumer brands, says: “We are pleased to announce the opening of two AMI Insurance hubs. Through our partnership with MTF we are excited to be able to connect on the ground, in our communities, with customers across Aotearoa.
“This is the start of an ambitious plan to bring more AMI Insurance hubs to life through MTF locations across New Zealand.”
MTF’s chief executive officer, Chris Lamers notes the company started partnering with AMI Insurance in November 2022.
“At the core of MTF Finance are our 53 locally owned and operated branches, and we’re committed to expanding our network to help more communities,” he says.
“By partnering with AMI, we can help more New Zealanders with not just finance but also their insurance needs, giving customers convenient local access to trusted expertise and reliability.”
With no appointments required, AMI Insurance consultants assist walk-in customers. They can help people find the right policy for their needs, show them ways to manage their insurance and introduce self-service options available, such as AMI’s online portal and mobile app.
If customers require assistance with their claim or other matters, the consultants connect them with an expert from the relevant AMI team.
Ter Brake adds: “We have been optimising our customer experience to revolutionise the way we show up for our customers, so it’s great to have a physical presence in our communities to help make insurance even more accessible.”
AMI is part of the largest general insurer in the country, IAG New Zealand. IAG also trades under the State, NZI, NAC, Lumley and Lantern brands, and provides the general insurance products sold by ASB, BNZ, Westpac and The Co-operative Bank. IAG NZ employs more than 4,000 people, has relationships with one-in-two Kiwi households, and insures $940 billion of commercial and domestic assets.
MTF Finance provides finance solutions via its 54-strong franchise network, vehicle dealers and partners. This has helped it grow into a business with more than $1b in assets. It’s busy launching new products and partnerships, and is listed on the NZDX.
