Quality Service Awards 2017
Several businesses in the auto industry were recognised at this year’s Quality Service Awards. The Quality Service Award recognises and rewards companies that deliver outstanding customer service in New Zealand. According to Reader’s Digest Managing Editor Louise Waterson, the survey gives consumers the chance to share their views about companies that consistently deliver the very best customer service. “It provides our readers with a list of companies that they can turn to for excellence in service,” she said. “To the benefit of all, the 2018 Quality Service Awards recognise the businesses with the happiest, most satisfied customers in their respective fields – at the same time encouraging the return of genuine customer service to our lives and our culture.” By using both market research and consumer voting, the highest rated companies were judged with either a Gold Standard Winner, with the next closest being awarded the Silver Standard. Bridgestone Select and Firestone claimed its third straight Gold in the Tyre Retailer category. “Bridgestone is committed to providing superior quality across all aspects of tyre buying experience, and we place an emphasis on customer service,” Bridgestone Australia and New Zealand Managing Director Andrew Moffatt said. “Winning Gold in the Reader’s Digest Quality Service Award recognises the tireless effort our Bridgestone retailers put in everyday to ensure we deliver the best possible experience for our customers.” AA Insurance took out Gold for the Car Insurance category, while Avis won gold for the Car Rental Company category. AA also won in the Roadside Assistance category.