Automotive Service Adviser

Previous automotive service advisory experience, workshop control, or similar automotive customer support experience

Excellent well organised work environment and competitive remuneration

About Us: Since 1990, Bayswater Vehicle Group has been Hawke's Bay's most trusted name in motoring with dealerships located in Napier and Hastings. Our phenomenal growth is a result of cohesive senior leadership coupled with a customer-centric approach that delivers for the global brands we represent.

Today, we proudly represent no less than 18 brands across eight sites with eight showrooms, including: Audi, Volkswagen, Skoda, Volkswagen Commercial, Hyundai, Isuzu, Nissan, Subaru, Suzuki, BYD, Jaguar, Range Rover, Defender, Discovery, Volvo, BMW, MG, and MINI.

The Role of Service Adviser: You will be the face of our service department, ensuring every customer receives a seamless and exceptional experience. Your key duties will include:

• Customer Service & Communication: Greeting customers warmly, actively listening to their vehicle concerns, and clearly explaining technical issues and recommended services in an easy-to-understand manner.
• Workshop Coordination: Efficiently scheduling service and repair appointments, liaising with our team of technicians to manage workflow and meet promised timeframes.
• Vehicle Assessment: Conducting vehicle check-ins, performing multi-point inspections, and accurately documenting vehicle condition and customer requests.
• Quoting & Invoicing: Preparing detailed and accurate estimates for parts, labour, and time, and managing the final invoicing process upon job completion.
• Follow-up & Relationship Building: Proactively updating customers on the status of their vehicle and following up post-service to ensure complete satisfaction and build long-term loyalty.
• Parts Liaison: Coordinating with the parts department to ensure required components are available for scheduled jobs.

The Skills and Experience required.

About You: To excel in this role, you will have:

• Previous automotive service advisory experience, workshop control experience, or similar automotive customer support experience.
• Outstanding communication and interpersonal skills, with a genuine passion for helping people.
• A strong technical understanding of vehicles and automotive servicing.
• Superb organisational skills and the ability to multitask in a busy environment.
• Good general IT skills and ideally Dealer Management Systems knowledge DMS
• A proactive, problem-solving attitude and a strong team ethos.

The Remuneration and Benefits

• A competitive remuneration package with ongoing training and development opportunities.
• The chance to work with a vast range of exciting and prestigious automotive brands.
• A supportive and professional team environment within a well-established, growing company.
• A real career path with a leader in the Hawke's Bay automotive industry.

How to apply

Submit your application online.