Turners lauds best branches

The Palmerston North branch has won Turners Cars’ supreme award for the second year in row – a feat never accomplished before.

The team from Manawatū-Whanganui also came first for finance and insurance at the black-tie ceremony held at Church Road Winery, Napier.

Other winners included Whangarei for buying, Napier landed the honour for branch sales, and Christchurch came top for commercial vehicles.

The awards evening rounded off Turners’ 80-strong leadership team from 30 branches around New Zealand coming together for three days. They reflected on the company’s record year of 2021/22 and fine-tuned plans for continued future growth. 

Greg Hedgepeth, chief executive of Turners Cars, says the Palmerston North branch “lives and breathes Turners”.

Performance for the awards is measured across financial metrics versus budget. That’s then compared to the previous financial year taking into account branch employees pro-rata. Customer service and staff engagement weigh heavily in the scoring.

“Our Palmerston North branch has continued to push itself higher again and again to results that many thought were impossible,” adds Hedgepeth, pictured centre above, with the winning team.

“Its financial results were well-above budget and staff engagement levels were very high, all while maintaining an exceptional level of customer experience consistently above the industry benchmark. Well done to them for going back-to-back. It’s an incredible achievement.”