In sync to make claims easier
A new integrated software system has been launched to help simplify how vehicle repairers work with insurers after a successful trial by Panel Quote and Hello Claims.
The integration with Hello Claims will enable Panel Quote users to complete quotes, invoices and file notes before uploading them to Hello Claims.
The companies say the approach will reduce the amount of administration required by repairers and streamline the invoicing process between repairers and insurers who use Hello Claims’ software.
Tower has been using Hello Claims for its motor products since June 2024 and Steve Wilson, chief claims officer, says the change will help cut processing times.
“If you’re a repairer that works with Tower and you use Panel Quote at your shop – this integration will make the claims process easier for you and your teams,” he explains.
“Tower’s claims transformation project has already improved the claims process for customers, we want to make sure the experience is simpler for our Tower repair partners too.”
A trial using the integrated software ran from November 2024 to mid-January 2025 and it will be available to all Panel Quote users within the first half of this year.
Nick Hayman, Panel Quote director of operations and chief executive, says about 50 per cent of New Zealand repairers use its shop management software.
“The trial went really well, and we’re pleased to be rolling the integrated software experience out to even more repairers,” he adds.
“As a fellow Kiwi-born and bred company, we’re excited to help simplify the claims experience for Tower’s repair network too.”
