AA teams up for repairs

AA Insurance is opening of a motor-vehicle collision repair centre in west Auckland – Drive Group Avondale. 

The new facility is the second of its kind and represents a milestone in the company’s commitment to providing “exceptional” claims services. 

It will be the insurer’s first co-location site with Drive Group, and brings together its west Auckland customer service centre and Drive’s repair facility under one roof.  

Through the collaboration, AA Insurance expects to further streamline repair processes and improve turnaround times. 

Simon Hobbs, pictured, chief operating officer at AA Insurance, says: “Staying ahead in the repair industry requires us to proactively assess market trends and meet the evolving needs of our customers. 

“Alongside our nationwide quality repair network (QRN), our partnership with Drive Group allows us to target repair times and bolster throughput across our full repairer network meaning workshops remain utilised and allow customers to return to the road sooner. 

“Our continued collaboration with Drive Group and the launch of this co-location site is a crucial step in future-proofing our network and elevating the customer service experience.”  

The Drive Group’s chief executive officer, Steven Bubulj, adds: “Collaborating with AA Insurance on this project is a great opportunity to combine our expertise.

“This facility strengthens our collective ability to meet growing demand for high-quality motor-vehicle repairs across Auckland.”  

Drive Group Avondale will start operating from the new facility in April with AA Insurance’s west Auckland staff relocating there in July.