Dealers going digital

Auxo Software has teamed up with Tjekvik to make the pre-service experience easier for drivers on both sides of the Tasman.

The partnership will roll-out self-service kiosks at New Zealand dealerships and Auxo will also support more than 50 Australian traders already using the technology. 

Terry Allen, Auxo chief executive officer, says the facilities will enable customers to provide pre-service instructions, select added-value items, sign their authorisation and securely drop off keys using dedicated secure lockers. 

The same kiosks can be used to collect keys once work at a dealership or service centre is completed. 

“It’s no stretch to say this will transform the experience for customers,” adds Allen, pictured.

“The Auxo software and Tjekvik digital solutions combined will help even more dealers provide the best experience for their customers and staff. 

“Shorter wait times, simplicity in giving instructions, and a smoother process are just some of the benefits.” 

Autosports Group will be the first to introduce the digital check-in and check-out technology at its BMW sites in Auckland this month. 

Christian Mark, chief executive officer and co-founder at Tjekvik, says most aftersales customers arrive at dealers during peak periods of early morning and late afternoon, quickly creating queues. 

He explains Tjekvik’s solutions enable service, maintenance and repair customers to avoid these queues by letting them check in their vehicles either online at home, or at dealerships via touchscreen kiosks. 

“This creates a better experience for customers, while also enabling service advisers to spend more time with those customers who require additional support,” he adds. 

Tjekvik says its digital self-service solutions also enable dealers to benefit from additional revenue opportunities by presenting value-added products and services to customers during the digital check-in and check-out process.