$792.2m loans record set
MTF Finance has posted a year of strong performance “by maintaining record originator earnings of $91.6 million, industry-leading customer satisfaction and low arrears”.
The company has also strengthened its foundations by boosting the number of people working in communities, relaunching its brand and rebuilding its technology platform, which is now in the early stages of rollout.
The board has declared a dividend of 17.5 cents for 2024/25, a slight increase on the previous year, and with a special dividend of 10 cents per share.
The latter recognises continued strong business performance and the near completion of its business transformation programme, which has been delivered well below initial cost estimates. The total dividend is 27.5 cents.
The company’s “human-led lending model” achieved a net promoter score (NPS) of 81.9 compared to 16 for the finance industry, market-leading arrears of one per cent over 31-plus days and it has maintained assets of $1.2 billion. Highlights of its year include:
• MTF’s third-strongest sales performance on record with $792.2m in new loans.
• It maintained record originator earnings of $91.6m and finance receivables closed the year at $1.098b, down by just 1.6 per cent on 2023/24.
• The combination of underlying profit and originator earnings came in at more than $100m for the second consecutive year.
• MTF’s board approved total dividends of 27.5 cents per share for 2024/25, which was up by 58 per cent on the previous fiscal year.
Major progress was made on the finance provider’s multi-year business transformation, including the launch of MTF Connect. That’s a complete rebuild of its technology infrastructure across lending, customer management, data, finance, human resources and marketing.
These systems have started to be rolled out to originators and will continue through to the first half of 2026 with the aim of delivering “immediate experience improvements and financial efficiencies” from the 2027 financial year.
Chris Lamers, chief executive officer, says 2025 tested the resilience of customers and lenders. For MTF, it was a year to “stand by people, not step back”.
He adds: “While others walked away, we chose to stay and support customers. Whether it’s helping someone buy their first home, backing a small business through a tough winter or finding a solution that works for a family’s weekly budget… these are stories that make what we do real.
“Our low arrears and world-class NPS are proof points of that commitment. But it’s the people – our originators, teams and customers – that set MTF apart. We’re building for the future while never losing sight of the human side of finance.”
With MTF Connect rolling out, new products launching in in 2025/26, and a renewed focus on business lending and mortgage advice, MTF is “poised for another strong year”.
Lamers, pictured above, says: “We remain focused on execution – rolling out new technology, delivering better customer and originator experiences, and continuing to do things differently.”
Chairman Mark Darrow adds the company’s consistent customer-first strategy is paying off. “We deliberately took a slightly cautious approach to lending to ensure good customer outcomes, which has shown through low arrears rates and high customer satisfaction levels.
“Even in tough conditions, MTF continued to invest in technology and marketing, opened a new franchise and maintained another record year for originator earnings.
“Our model – where originators are also shareholders – creates accountability and alignment. Our decision to keep investing while competitors paused is paying dividends. With a strong balance sheet and record shareholder returns, we’re well-positioned for 2026 and a recovering economy.”
