AutoPlay to help dealers with contact tracing
AutoPlay is enhancing the technology it offers to car dealers to help them reopen for business as restrictions around the coronavirus start easing.
The automotive technology company, which is part of the Marque Group, has released the first of two new product features to support safer working processes with a dedicated tool for customer contact tracing.
The update is available to clients from April 23 and aims to allow dealerships to operate safely during the Covid-19 pandemic and includes vehicle hygiene and customer disclaimers.
AutoPlay already provides features to track customers’ visits to showrooms, but the new features offer a Covid-19 compliance disclaimer. This means a dealership can record if customers were showing any flu-like symptoms and discloses that their personal information may be shared with government and health authorities, should contact tracing be necessary.
In the event a visitor is diagnosed with Covid-19, the new contract-tracing module allows for collation of details around which staff members came into contact with the visitor, other people with whom those staff have had contact, and any vehicles they may have touched.
A vehicle sanitisation record also exists on all test drive, loan car and appraisal forms in AutoPlay’s sales pipeline, so staff can see when a vehicle was last cleaned and by whom.
A check-in/check-out option has also been added by AutoPlay to document when clients visit a dealership to further boost contact tracing measures.
Further advances
AutoPlay plans to release another new module before the end of April to allow dealerships to arrange contactless services such as test drives, with information being swapped between customers and salespeople digitally.
The company will also be providing a new digital visitor logbook for dealership use across sales, service, and parts departments.
Matt Darby, head of product and operations, says these new features will make business operations easier as companies strive to meet government protocols around trading during the pandemic.
“The logbook has some great features. You will have an immediate live view of who is onsite at your dealership, who is scheduled to come in, and who has come and gone,” Darby, pictured, explains.
“The best thing with both the logbook, as well as all of the new features we are developing, is that they integrate seamlessly with our existing lead management platform for ease of use.”
AutoPlay is a lead management and nurturing platform that helps dealerships sell cars through digitising the sales process and has offices in New Zealand and Australia.
For more details, visit www.autoplay.co.nz.
