Mitsubishi wins big

Mitsubishi’s Customer Care Centre has been named the best in New Zealand, both within its industry sector and among call centres with less than 50 staff. The 11-person team, led by manager Haig Davidson, won its fifth consecutive Supreme Diamond Award for Customer Service (Under 50 seats) at the CRM Awards. Davidson says he is extremely proud of the team and especially pleased to have won first place. “When you look at the recognition we’ve received across the categories, against competition that is tougher than it’s ever been, I’d rate this as our best-ever result.” Head of sales and marketing strategy Daniel Cook says the win is “a demonstration of unerring consistency and dedication.” He adds: “The continued high standard maintained by our customer service representatives is one of the pillars supporting our overall performance.” Cook says of the Customer Care Centre that “their recognition is fully deserved.” Mistubishi also won the Industry Sector Award for Transport & Travel, and came in at second place for Online Web/Email Customer Service. Tafaoga Kamoto, a team member at the Customer Care Centre, was also awarded one of CRM’s Favourite Customer Services Representatives. It is the second time in Kamoto’s three years with Mitsubishi that she has won the award. Davidson says: “We have a strong team culture, but it’s fantastic to see outstanding individuals get recognition.